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Service management and marketing : customer management in service competition. 3rd ed

フォーマット:
図書
責任表示:
Christian Grönroos
言語:
英語
出版情報:
Chichester : Wiley, c2007
形態:
x, 483 p. : ill. ; 24 cm
著者名:
Grönroos, Christian, 1947- <DA01224160>  
書誌ID:
BA82102629
ISBN:
9780470028629 [0470028629]  CiNii Books  Webcat Plus  Google Books
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