金沢大学附属図書館 OPAC plus

目次情報: 続きを見る

	Empathy fitness for leaders
	Lessening patient anxiety
	A giant step toward patient-centered care
	Using scripts for patient interactions
	Easing the wait for patients
	Customer rounds
	The connective tissue issue
	Dealing with difficult-for-me people
	The gift of customer complaints
	Working better with physicians
	Less turnover, better patient care
	How to create a patient satisfaction epidemic

	Empathy fitness for leaders
	Lessening patient anxiety
	A giant step toward patient-centered care